Terms and disclaimer

Please read this before relying on anything on our website.

General information, not advice

The information on this website is general information only. It is not legal advice and it can’t tell you what will happen in your case. Immigration rules differ between countries and change over time.

When we start acting for you

We only act for you once you have signed our client agreement. Sending a form or an email doesn’t make you a client and doesn’t create any obligation on either side.

No guarantees

Decisions on visas and permits are made by government offices, not by us. We can’t promise any result, and nothing on this site should be read as a promise.

Accuracy and links

We review our guides regularly, and each one shows when it was last checked. Links to other websites are provided for convenience; we aren’t responsible for their content.

Fees and quotes

Before we start any paid work we give you a written quote. It sets out our professional fee, what it covers, and the government charges you will pay separately. If the work changes, we tell you and agree a new quote with you before we go on.

Your part

We rely on what you tell us. Please give us complete and accurate information and documents, and let us know straight away if anything changes, because late or incomplete information can affect an application.

Complaints

If something has gone wrong, tell us. Our complaints page explains how we handle a complaint, how long each step takes, and where you can go if you are not satisfied with our answer.

Changes to these terms

We may update this page from time to time. The version on our website when you contact us is the one that applies, and your client agreement takes priority over anything here.