Questions people ask us most
Short answers to common questions. If yours isn’t here, send it to us and we’ll reply within one working day.
Can you guarantee my visa will be approved?
Can you guarantee my visa will be approved?
No, and nobody honestly can. Decisions are made by the government. We make sure your application is complete, consistent and well prepared, and we tell you about any weak point before you pay for one.
No, and nobody honestly can. Decisions are made by the government. We make sure your application is complete, consistent and well prepared, and we tell you about any weak point before you pay for one.
What does a first meeting cost?
What does a first meeting cost?
The fee and length are on our fees page. It is taken off your professional fee if you go ahead with us.
The fee and length are on our fees page. It is taken off your professional fee if you go ahead with us.
Are government charges included in your fee?
Are government charges included in your fee?
No. Government charges are set by the government and paid by you directly when an application is lodged. Your written quote lists them separately from our fee.
No. Government charges are set by the government and paid by you directly when an application is lodged. Your written quote lists them separately from our fee.
Can we meet by video?
Can we meet by video?
Yes. Many of our clients meet us by video or phone, including people who are still overseas.
Yes. Many of our clients meet us by video or phone, including people who are still overseas.
Which languages do you work in?
Which languages do you work in?
Our advisers work in the languages listed at the foot of every page, and we arrange interpreters for others.
Our advisers work in the languages listed at the foot of every page, and we arrange interpreters for others.
How long will my application take?
How long will my application take?
The government sets processing times, and they change often. We give you the current published range at your first meeting and let you know if it changes.
The government sets processing times, and they change often. We give you the current published range at your first meeting and let you know if it changes.
Do my documents need translating before we meet?
Do my documents need translating before we meet?
No. Bring what you have. We’ll tell you which documents need translating or certifying, and only once an application needs them.
No. Bring what you have. We’ll tell you which documents need translating or certifying, and only once an application needs them.
Will you keep my passport?
Will you keep my passport?
No. We work from copies and return any originals you show us on the same day.
No. We work from copies and return any originals you show us on the same day.
My application was refused. What now?
My application was refused. What now?
Send us the decision letter straight away. Deadlines to respond can be short. We’ll explain your options and tell you honestly whether a review is worth pursuing.
Send us the decision letter straight away. Deadlines to respond can be short. We’ll explain your options and tell you honestly whether a review is worth pursuing.
Is the information on this website advice?
Is the information on this website advice?
No. It’s general information about how the process usually works. Advice about your situation comes from a registered adviser, after a consultation.
No. It’s general information about how the process usually works. Advice about your situation comes from a registered adviser, after a consultation.
Still wondering about something?
Ask us directly. A registered adviser replies within one working day.