Book a first meeting with an adviser
Forty-five minutes in person, by video or by phone. Tell us a few times that suit you and we’ll confirm one within one working day.
Before you come
Bring your passport and any letters you’ve received
Write down your questions beforehand
Nothing needs translating yet
Request a time
Only our advisers see what you send. We keep it confidentially and use it to reply to you, as set out in our privacy notice.
What happens next
1
We read it
An adviser reads every message, usually the same day.
2
We reply
Within one working day, in your language if you’d prefer.
3
You decide
If a first meeting would help, we suggest times. There’s no obligation.