A small practice, on purpose

We keep our caseload small enough that every client has one adviser who knows their file by heart.

Started by people who have filled in these forms themselves

Juniper Row began with one adviser, one desk and a waiting list of friends-of-friends who needed someone to explain their letters to them. Most of the team has moved countries at least once, and several of us have been through the same applications our clients face.

We have stayed small deliberately. It means we can say no to work we don’t think will succeed, tell people plainly when the odds are poor, and give every client the same named adviser from start to finish.

We now have two offices and meet many clients by video, in five languages and with interpreters for more.

A grandmother and her granddaughter share something on a phone at the kitchen table

Four things we won’t compromise on

Plain language

Plain language

If we use a technical term, we explain it. If you don’t understand something, that’s our fault, not yours.

If we use a technical term, we explain it. If you don’t understand something, that’s our fault, not yours.

Honest odds

Honest odds

We tell you about weak points before you pay for an application.

We tell you about weak points before you pay for an application.

Your language

Your language

Meetings in five languages, and interpreters for others when you need them.

Meetings in five languages, and interpreters for others when you need them.

Nothing hidden in the bill

Nothing hidden in the bill

Our fee and the government’s charges, shown separately in writing.

Our fee and the government’s charges, shown separately in writing.

Two offices, and video from anywhere

Carrow Street

Carrow Street

Second floor, 14 Carrow Street. Lift access from the ground floor. Paid parking on Carrow Street; the nearest bus stop is a two-minute walk.

Second floor, 14 Carrow Street. Lift access from the ground floor. Paid parking on Carrow Street; the nearest bus stop is a two-minute walk.

Mill Lane

Mill Lane

Riverside office, 3 Mill Lane. Step-free entrance and two visitor parking spaces at the rear.

Riverside office, 3 Mill Lane. Step-free entrance and two visitor parking spaces at the rear.

Office hours

Monday to Friday

8:30 am – 5:30 pm

Saturday

Video appointments only

Sunday

Closed

Closed on public holidays. If a deadline can’t wait, leave a message on the office line and we’ll call you back.

Who we answer to

Every adviser is individually registered with the national regulator

We follow the code of conduct that applies to registered advisers

We hold professional indemnity insurance

If something goes wrong, there is a clear way to complain

Complaints and conduct

Come and meet us, in person, by video or by phone.

Book a first talk

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