Keeping your paperwork in order while you wait

Waiting for a decision can take a while. Three habits that save stress if you’re asked for more.

Last reviewed

4 min read

Waiting for a decision can take a while. A little organisation now saves a lot of stress if you are asked for more information.

Keep one folder

Keep copies of everything you sent, in the same order, with the date you lodged the application written on the front.

Tell us about changes

A new job, a new address, a new baby or plans to travel can all matter. Let us know before you act, not after.

Read every message

Requests for information usually come with a deadline. Check your email, junk folder included, and forward anything official to us the same day.

General information only, not legal advice. Rules differ between countries and change over time, so speak to a registered adviser about your own situation.

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